Cancellation and Refund Policy

Last Updated: August 6, 2025

At Adhishtanam Limited, we are committed to providing exceptional Software as a Service (SaaS) applications and a transparent, customer-friendly experience. This Cancellation and Refund Policy outlines the terms for canceling subscriptions and requesting refunds for our Services.

1. Cancellation of Subscriptions

  • Right to Cancel: You may cancel your subscription to our SaaS applications at any time. To exercise your right to cancel, you must inform us of your decision.
  • How to Cancel: You can cancel your subscription directly through your account settings within the application or by contacting our Customer Service team at [email protected]. We recommend submitting cancellation requests at least 48 hours before your next scheduled billing date to ensure it is processed in time.
  • Access After Cancellation: Upon cancellation, your subscription will remain active, and you will continue to have access to the Service until the end of your current, paid billing period. No further renewal charges will be applied after the current billing cycle ends.

2. Refund Policy

  • Eligibility for a Refund: Refund requests are considered on a case-by-case basis. Generally, you may be eligible for a refund if:
    • You request the refund within 14 days of the initial subscription purchase or renewal date (the "Cooling-Off Period").
    • The Service has not been substantially used. "Substantial use" includes accessing core features, generating data, or utilizing the application’s primary functionality.
  • Quality or Performance Issues: If you believe the SaaS application is not as described, is faulty, or does not perform as expected, you may be entitled to a full or partial refund. Please report such issues to our Customer Service team with detailed information.
  • Review Process: All refund requests are subject to review by Adhishtanam Limited. Our team will investigate your request, which may involve verifying reported issues or evaluating your usage. We will notify you of the outcome of your request.
  • How to Request a Refund: To request a refund, please contact our Customer Service team at [email protected] within the 14-day Cooling-Off Period. Please provide your subscription details and a clear explanation for your request.
  • Non-Refundable Circumstances: Refunds will generally not be issued for:
    • Requests made after the 14-day Cooling-Off Period.
    • Subscriptions that have been substantially used.
    • Issues arising from user error, misuse, or failure to meet the system requirements specified on our website.
    • Violations of our Terms of Use.

3. Refund Processing

  • Approval: You will be notified once your refund request has been reviewed and approved.
  • Processing Time: Approved refunds will be processed within 14-30 business days from the date of approval.
  • Method of Refund: Refunds will be issued to the original payment method used for the subscription purchase, unless otherwise mutually agreed.

4. Third-Party Services

If our SaaS application integrates with third-party services (e.g., APIs or plugins), Adhishtanam Limited is not responsible for the performance or policies of these services. Any issues or refund requests related to a third-party service must be directed to the respective provider.

5. Contact Information

If you have any questions or need assistance with cancellations or refunds, please contact our Customer Service team:

Adhishtanam Limited
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: [email protected]

We are dedicated to ensuring a fair and seamless experience with our SaaS applications.